Privacy Policy

1. Introduction

Nexoraq ("we", "us", "our") is committed to protecting the personal data of individuals who engage with our website and programs. This Privacy Policy explains what personal data we collect, how we use it, with whom we may share it, and what rights you have in relation to it.

This policy applies to all personal data processed by Nexoraq in connection with our website at nexoraq.top and our financial education programs delivered in Bangkok, Thailand. For questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect personal data that you provide directly to us and data generated through your use of our website:

• Contact information: Name, email address, and phone number — collected when you submit an enquiry form or register for a program.
• Correspondence: Content of messages you send to us via the contact form or email.
• Program participation data: Attendance records and workshop outputs relevant to your program.
• Technical data: IP address, browser type, pages visited, and time spent — collected via cookies and standard web analytics tools when you browse our website.

We do not collect sensitive personal data (such as financial account numbers or identification documents) through our website. Any sensitive information shared during program sessions is handled under strict confidentiality protocols.

3. Legal Basis for Processing

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), we process your personal data on the following bases:

• Consent: Where you have given explicit consent (e.g., accepting cookies or subscribing to communications).
• Contract performance: Processing necessary to enroll you in a program and deliver our services.
• Legitimate interest: Understanding website usage to improve our services, where this does not override your rights.
• Legal obligation: Where we are required by Thai law to retain certain records.

4. How We Use Your Data

• To respond to your enquiries and provide information about our programs.
• To process your enrollment and administer your participation in a program.
• To send you administrative communications related to your program (session reminders, follow-up materials).
• To improve our website and understand how visitors use it.
• To comply with applicable legal and regulatory requirements.

We do not use your personal data for direct marketing unless you have specifically opted in to receive communications from us, and you may withdraw that consent at any time.

5. Data Retention

We retain personal data for as long as necessary for the purpose for which it was collected:

• Enquiry data: up to 12 months from the date of enquiry if no program enrollment follows.
• Program participant records: up to 5 years from program completion, in accordance with standard business record-keeping.
• Cookie and analytics data: as specified in our Cookie Policy, typically between 30 days and 24 months depending on type.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

• Encrypted data storage and transmission (TLS/HTTPS).
• Access controls limiting data access to authorised personnel only.
• Regular review of security practices and procedures.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required, affected individuals in accordance with the PDPA.

7. Sharing Your Data

We do not sell your personal data. We may share it in the following limited circumstances:

• Service providers: Third-party tools we use to operate our website (e.g., analytics platforms), bound by data processing agreements.
• Legal requirements: Where disclosure is required by Thai law or a valid legal order.
• Business transfers: In the event of a merger or acquisition, personal data may transfer to a successor entity under equivalent protections.

8. Cookies

Our website uses cookies to improve functionality and understand how it is used. Please refer to our Cookie Policy for a full explanation of the cookies we use and how to manage your preferences.

9. Your Rights Under PDPA

Under Thailand's Personal Data Protection Act, you have the following rights in relation to your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data where it is no longer necessary for the purpose collected, subject to legal retention obligations.
• Right to data portability: Request your data in a structured, commonly used format.
• Right to object: Object to processing based on legitimate interest.
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent.
• Right to lodge a complaint: Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children's Privacy

Our programs and website are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that we have done so, we will delete that data promptly.

12. Policy Updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a revised effective date. Continued use of our website after an update constitutes acceptance of the revised policy.

13. Contact

For any privacy-related questions or to exercise your rights: